วิธีการแก้ไข เมื่อส่งเมล์ไม่เข้า Hotmail (ตอนที่ 2)

(คำตอบขึ้นอยู่กับข้อมูลของลูกค้าอาจจะมีเปลี่ยนแปลงได้)
ในกรณีที่ใช้ colocation ที่ cat-idc ในระหว่างที่ไม่สามารถส่ง E-Mail ออกได้ท่านสามารถ Set Mail ขาออกของ
Mail Serverผ่าน Mai l Relay ของ CAT-ISP โดย set เป็น relay.cat.net.th หรือ
relay2.cat.net.th ได้ (แต่จะไม่สามารถส่งเมล์จำนวนมากได้)


*Contact name
Mr.Your Name

*Contact e-mail address (This email must be valid to receive the investigation report.)
your_email@yourdomain

*What domain are you sending from?
yourdomain1, yourdomain2, yourdomain3

**How would you describe your company or yourself?
E-Mail Marketing Firm

Please provide the following information:
*required fields
Note: Invalid entries in this field may cause deliverability issues;
if you aren’t sure, leave this blank.
*Outbound IP(s) or range(s)
122.155.xxx.xxx,122.155.yyy.yyy

Provide no more than 256 total IP addresses using any of the following formats:
Ranges should be entered in CIDR format. Example: xxx.xxx.xxx.xxx/24
Use a semi colon to separate individual IPs or IP ranges Example
xxx.xxx.xxx.xxx; yyy.yyy.yyy.yyy Example xxx.xxx.xxx.xxx/28;
yyy.yyy.yyy.yyyy/28
*Is your server dedicated or shared?
Dedicated

*Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
Our customer can't sent E-Mail to hotmail . But this IP address don't
use for SPAM mail. And this IP address is static IP owner by CAT
Telecom Public Company Limited from Thailand. Please help to unblock.

*Copy and paste any error messages:
messages from 122.155.1xx.xxx weren't sent. Please contact your
Internet service provider since part of their network is on our block
list. You can also refer your provider to
http://mail.live.com/mail/troubleshooting.aspx#errors.

**What ISP are you using?
CAT Telecom Public Company

**What OS are you using?
Many Os.

**What mail transport software are you using?
Many software.

*What mailing list management software are you using?
Many software.

*How are bounce messages (non-delivery reports) handled by your system?
Members who have invalid addresses are set to an inactive status and
are not mailed to again.
messages from 122.155.1XX.XXX weren't sent. Please contact your
Internet service provider since part of their network is on our block
list. You can also refer your provider to
http://mail.live.com/mail/troubleshooting.aspx#errors.

*How frequent are your mailings?
Daily

*What are the volume of your mailings?
Not sure.

**What are some of the accounts on Microsoft's systems that you are
attempting to send mail to?
Many Account.

*Do your SMTP logs show any failed transactions when attempting to send to addresses at MSN, Windows Live Hotmail or other MSN Services? If so, include those entries here.
Don't have log.

*Can you telnet to port25 of mx1.hotmail.com from your mail server(s)?
Yes

*Can you traceroute to 216.32.183.201 from your mail server(s)?
Yes

*Please copy/paste samples of a few of the messages you're sending - including full headers - as seen by your recipients.
Dear Admin
I want to inform about your domain name is nearly expire.

*In what manner(s) are recipients added to your mailing list(s)?
CAT-IDC


*Provide the URL of your web site.
Many site.

*Provide the URL of your Privacy Policy.
Many privacy policy.

*Provide the URL at which users opt-in to receive your mailings.
Many URL.

*Provide the URL at which users may choose to permanently unsubscribe from your mailing list.
Many URL.

*Are you currently a Return Path client?
No.

*Are you Sender Score Certified?
No.

*Do you publish Sender Policy Framework (SPF)/Sender ID records for your IP?
Yes.

*Do you use separate IPs for your transactional vs. promotional/subscription marketing communications?
Yes.

*Are you in the Junk Mail Reporting Partner Program?
No.

*Do you use Smart Network Data Services?
No.